The conversation surrounding chatbots is growing, and the way this benefits a company’s business model is better understood. Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience. Implementing a chatbot provides many benefits, and our...
This post originally appeared on Sitrion's blog. First let me start by saying that internal communications is a very valid use case for enterprise social. In many organizations it is a leading use case and the communications group or department may be a leading stakeholder and...
The best intranets are indispensable: without them, it is simply not possible to complete business-critical tasks. Journey mapping for intranets is a process for understanding these business-critical tasks, and then identifying opportunities to make them more efficient, pleasurable and profitable. What is an employee journey map? A journey map visually describes...
Organizations see the correlation of employee experience and engagement with productivity and innovation. The intersection of these positive employee attributes is directly traced from a well-implemented digital workplace ecosystem. It is not an “if” but a “when” for organizations that have not digitally transformed, as...
This post about chatbots originally appeared on Tangowork's blog. What are chatbots? Why are communications experts calling chatbots "the next big thing for internal communicators?" This 30-minute webinar, hosted by Chris McGrath, will show you exactly what they are and how you can use them for internal communications...
Change in the workplace, especially involving technology, calls for time, training and patience. Employees must view implementing changes with an open mind and desire to improve the way they work. The best way to engage employees is to present a strong united front within company leadership. Once...
We’ve all dreaded an inbox of emails after a long vacation—or even just the weekend. Today, with enterprise social networks gaining adoption in small businesses and large corporations, it’s likely some of these emails are notifications from your enterprise social network, such as Yammer or Chatter....
This post originally appears on Microsoft Office Blogs. When I first read Gartner’s prediction that,” Through 2015, 80 percent of social business efforts will fail to achieve the intended benefits due to an overemphasis on technology and inadequate leadership involvement*,” I laughed and then, I cried....
People constantly want to know how to get ahead in their careers--how to earn more than the next person, how to advance to a key management role, how to get in front of a dream client or account. Too often, people incorrectly use social tools...
“Leadership and learning are indispensable to each other.” – John Fitzgerald Kennedy C-Suite executives can put their stamp of approval on the implementation of enterprise social networks. They can praise the importance of usage and collaborative knowledge sharing in their monthly departmental meetings. They can even...
