Communication

Supply Chain is the sequence of processes, people, activities and resources involved moving a product from supplier to customer. What were the problems that needed to be fixed? A 2000 strong Supply Chain team had collective expertise at each stage from: Procurement, Production, Distribution, Sales and Marketing...

Last week I was working with a customer, planning for their 2016 community management education and awareness program.  One thing that struck me was her reference to wanting to teach her community managers "how to fish".  I loved this analogy. Where this was coming from was that...

Andy Jankowski, founder of Enterprise Strategies and intranet expert, spoke at the IABC World Conference in San Francisco this summer as a guest of Igloo Software. As he spoke these words, his audience of internal communication professionals sat in silence. They weren’t awestruck-- as this...

Driving for a Successful Back Nine of Internal Communication Topgolf found themselves halfway through the match with discouraged associates and growing irritation.  Only nine holes in and frustration was apparent.  Executives were leaving the match early.  Associates were hitting golf balls blindly into a digital abyss.  The...

This post originally appears on Microsoft Office Blogs. When I first read Gartner’s prediction that,” Through 2015, 80 percent of social business efforts will fail to achieve the intended benefits due to an overemphasis on technology and inadequate leadership involvement*,” I laughed and then, I cried....

When I look back at my elementary school days, one thing gives me immediate anxiety: math board races.  For third graders, it only takes a few runs through a multiplication table for teachers to notice disengagement.  Much to the chagrin of my passive self, teachers...