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Last week I was working with a customer, planning for their 2016 community management education and awareness program.  One thing that struck me was her reference to wanting to teach her community managers "how to fish".  I loved this analogy. Where this was coming from was that...

This post originally appears on Lesley Crook's LinkedIn. "THAT WAS THE WEEK THAT WAS" (twtwtw) was a satirical BBC comedy in the 1960s. It broke new ground lampooning the establishment and political figures. Am I right in thinking "twtwtw" was the first TV show acronym-hashtag created over...

Are you leading workforce and leadership transformation? Tasked with crafting new ways to drive business forward across all avenues (technology, culture, and leadership), HR professionals and executives are spearheading innovation in the workforce. Gloria Burke, senior director and Andy Jankowski, founder and managing director of...

"Anyone that says intranets are dead, or can be replaced by enterprise social network alternatives, is ignoring the basic needs that an intranet fulfills…all of which our study showed were important to employees." -Andy Jankowski   Did we statistically prove the case for a social intranet? YES!...

This post originally appears on Microsoft Office Blogs. When I first read Gartner’s prediction that,” Through 2015, 80 percent of social business efforts will fail to achieve the intended benefits due to an overemphasis on technology and inadequate leadership involvement*,” I laughed and then, I cried....

"Africa is not a place that success is landing on; it is a place creating success for itself and others." - Jonathan Berman   If I am being honest with myself, prior to traveling abroad, my perception of Africa was all wrong. My Grandma Judy asked me...

Imagine a working environment where all employees are mentally and emotionally invested and engaged in the product or service they are providing. Imagine a work environment where you as an employee have seamless access to all of the people and information you need to do...

Co-Author Savannah Mitchell Millennials, sometimes known as “Generation Me”, are cited in an endless amount of sources as an object a company has no choice but to obtain and then provide for a seemingly endless set of additional accommodations. They are more likely to stand up...

Are intranets still relevant? With so many changes in the enterprise communication and collaboration, specifically regarding intranets, these are the questions that are starting to be asked. Our team recently reached out to Intranet thought leader and Enterprise Strategies's benchmarking partner Andrew Wright to discuss...

It's an exciting time to be a business adopting social solutions. The previous industry one-size-fits-all approach is no longer relevant. In the past, customers purchased generic solutions and found they were left with gaps in effectiveness and efficiency. As social business evolves, solution providers are recognizing...