Back To The Basics: The Intranet Is Not Dead

18 Aug Back To The Basics: The Intranet Is Not Dead

“Anyone that says intranets are dead, or can be replaced by enterprise social network alternatives, is ignoring the basic needs that an intranet fulfills…all of which our study showed were important to employees.” Andy Jankowski


Did we statistically prove the case for a social intranet? YES! As a guest speaker at the IABC World Conference in San Francisco, Andy highlighted findings from his company’s econometric study of company intranets. In partnership with the Worldwide Intranet Challenge (WIC), Enterprise Strategies applied econometric principles to the results of over 200 intranet surveys and statistically pinpointed which intranet attributes most impact a user’s perception of their intranet. Many of us have heard in meetings, read in blogs, and heard from software companies “intranets are dead.” This simply is not true. Intranets are quite alive. Our study shows that employees materially value basic functions that intranets provide.

Confirming the Intranet Basics

With 99% confidence, the study determined the more often employees use their intranet to do these three things, the higher their overall valuation of their intranet:

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Not only were all the above features vital to a positive rating, but when benchmarking intranets against each other, those that have the social collaboration features benchmark higher than those that do not. With 94% confidence, the study determined that the more often employees use the intranet to provide feedback or comments about content, the higher their overall valuation it.   

No, the intranet is not going anywhere. Employees will depend on it for basic functions – regardless of the technology. Communication and collaboration technology will continue to evolve, as will company intranets, but it is the people and process that support them that will determine their performance — not the technology itself.

Kelsey Steuer

Building communities is a selfless act. Kelsey’s experience stems from many hours of non profit volunteer efforts. Through hard work and patience she helped establish community and trust in underprivileged neighborhoods in and around Cape Town, South Africa. As an International Volunteer Ambassador, she leveraged her experience to mentor others on how to build similarly impactful communities. Applying these same principles, Kelsey has built Enterprise Strategies online community from the ground up. She now works with our clients to build and manage trusted, impactful online communities.

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