ENTERPRISE SOCIAL POSITIVELY IMPACTS REVENUE, EXPENSES, AND EMPLOYEES
Enterprise social tools and processes increase revenue and decrease expenses by enabling more effective and efficient collaboration, communication, knowledge management and productivity. When communication is focused, immediate and bi-directional, the time and money it takes to do business decreases. When employees work together, share best practices, and learn from mistakes (before repeating them), both employee engagement and customer satisfaction scores rise. If knowledge is power, knowledge management is the gas pedal and overall company performance a productivity by-product. The numbers below speak for themselves. The place to begin is educating yourself and your team on the opportunities social intranets, enterprise social networks and associated social business processes provide.