{"id":412,"date":"2011-06-15T13:56:28","date_gmt":"2011-06-15T17:56:28","guid":{"rendered":"https:\/\/enterprisestrategies.com\/?p=412"},"modified":"2015-07-23T15:47:07","modified_gmt":"2015-07-23T15:47:07","slug":"communication-and-intranet-practitioners-talk-enterprise-collaboration-2-in-a-series","status":"publish","type":"post","link":"https:\/\/enterprisestrategies.com\/2011\/06\/15\/communication-and-intranet-practitioners-talk-enterprise-collaboration-2-in-a-series\/","title":{"rendered":"Communication and Intranet Practitioners talk Enterprise Collaboration (2 in a series)"},"content":{"rendered":"<p><a href=\"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2011\/06\/iStock_000004431244XSmall.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright size-medium wp-image-419\" title=\"Communication Professional\" src=\"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2011\/06\/iStock_000004431244XSmall-200x300.jpg\" alt=\"Communication Professional\" width=\"200\" height=\"300\" \/><\/a>As an honorary director of the <a title=\"Intranet Benchmarking Forum\" href=\"http:\/\/www.ibforum.com\" target=\"_blank\">Intranet Benchmarking Forum<\/a>, I am fortunate to be able to attend IBF\u2019s members-only meetings and am often asked, \u201cwhat actually happens at these meetings?\u201d Below is my post from their most recent meeting. In a word, these meetings are communication, collaboration and intranet-nerd nirvana. Limited to practitioners only and bound by IBF\u2019s membership terms of confidentiality, attendees engage in full disclosure live intranet tours and spirited, challenging discussions. This is a not a &#8220;rah-rah&#8221; group or a software sales showcase. It\u2019s the people that actually do this stuff inside some of the world\u2019s top companies sharing knowledge and challenging each other to make what they have better. Supported by the knowledge of IBF\u2019s researchers, benchmarkers, and the data derived from benchmarking over 400 intranets in the last 9 years these meetings are structured, impactful and impressive. The real deal.<\/p>\n<h4><span style=\"color: #33cccc;\"><strong>Highlights from IBF\u2019s Most Recent Member Meeting at Verizon<\/strong><\/span><\/h4>\n<p>Last week IBF members attended a two day quarterly member meeting at <a title=\"Verizon\" href=\"http:\/\/www.verizon.com\" target=\"_blank\">Verizon<\/a> headquarters.<\/p>\n<p>Members arrived early for an informal pre\u00ad-meeting gathering that included conversation\u00a0around a\u00a0themed visual gallery focusing on benchmarking findings, member company intranet homepages and the latest IBF news and research. Coffee and breakfast in hand, members took their seats and went company by company around the room sharing their internal team\u2019s accomplishments and challenges since the last meeting.<\/p>\n<h4><span style=\"color: #33cccc;\"><strong>Sample Updates<\/strong><\/span><\/h4>\n<ul>\n<li>Global Financial Services Firm: getting ready to soft launch <a title=\"One Company Intranet\" href=\"http:\/\/www.ibforum.com\/2011\/02\/08\/new-research-on-moving-from-many-intranets-to-one\/\" target=\"_blank\">&#8220;one company&#8221;<\/a> intranet. Also getting ready to include social content in search engine.<\/li>\n<li>Global Consumer Group Company: working to improve search and consolidate user profiles.<\/li>\n<li>Mid-sized Brokerage &amp; Banking Company: rolling out <a title=\"SharePoint\" href=\"http:\/\/sharepoint.microsoft.com\/en-us\/Pages\/default.aspx\" target=\"_blank\">SharePoint<\/a> My Profile and Communities. Moving to SharePoint 2010.<\/li>\n<li>Mid-sized Electronics Company: launched a <a title=\"One Company Intranet\" href=\"http:\/\/sharepoint.microsoft.com\/en-us\/Pages\/default.aspx\" target=\"_blank\">&#8216;one company&#8217;<\/a> intranet site bringing together 20 legacy intranets. Now working on using intranet to create unified mentality within a corporation that has grown through mergers.<\/li>\n<li>Mid-sized Financial Services Company: completed intranet redesign in 2010. Just launched employee social network on <a title=\"IBM Connections\" href=\"http:\/\/www-01.ibm.com\/software\/lotus\/products\/connections\/\" target=\"_blank\">IBM connections<\/a>. Integrated corporate directory into \u201cprofile application\u201d. Focused on making intranet mobile. Social and mobile platforms are adding to search challenges.<\/li>\n<li>Integrated Pharmacy Services Provider: using intranet to create a common culture throughout company. Using <a title=\"SharePoint\" href=\"http:\/\/sharepoint.microsoft.com\/en-us\/Pages\/default.aspx\" target=\"_blank\">SharePoint <\/a>for collaboration.<\/li>\n<li>Global Publishing Company: recently launched employee social collaboration site based on <a title=\"Jive Software\" href=\"http:\/\/www.jivesoftware.com\/\" target=\"_blank\">Jive<\/a>. Trying to make it the \u201cstarting point\u201d of their intranet.<\/li>\n<li>Global Professional Services Company: team working to better inform partners and marketing group on potential clients and leads. Also rolling out external collaboration globally.<\/li>\n<\/ul>\n<p>Next, representatives from <a title=\"Johnson and Johnson\" href=\"http:\/\/www.jnj.com\/connect\/\" target=\"_blank\">Johnson &amp; Johnson<\/a> presented a live tour of their newly redesigned intranet. A refinement of their personalized news portlets and redesigned left navigation stirred conversation on best practices and why particular choices were made.\u00a0 Additional highlights included the removal of tabs and a detailed walk through and discussion of their internal social communities.<\/p>\n<p>Not surprisingly, a fair bit of time was spent talking about benchmarking. <a title=\"Kate Pugh\" href=\"http:\/\/www.linkedin.com\/in\/katepugh\" target=\"_blank\">Kate Pugh<\/a>, Lead Benchmarker at IBF, presented recent updates to IBF\u2019s Benchmarking Model. The changes expand the scope of IBF\u2019s industry-recognized benchmarking to include elements of their <a title=\"Digital Workplace Maturity Model\" href=\"http:\/\/www.ibforum.com\/2010\/11\/02\/the-digital-workplace-maturity-model-part-1\/\" target=\"_blank\">Digital Workplace Maturity Model<\/a>. The presentation was followed by a live intranet tour from <a title=\"Citi\" href=\"http:\/\/www.citi.com\/domain\/home.htm\" target=\"_blank\">Citi<\/a> based on their recent Communication and Collaboration benchmarking, and how they used the results to make improvements to their intranet.<\/p>\n<p><a title=\"Verizon\" href=\"http:\/\/www.verizon.com\" target=\"_blank\">Verizon<\/a> provided one of the best corporate lunches I have ever eaten and then it was on to more live intranet tours. This time the tours were conducted in a reveal all, true confessions format IBF calls \u201cIntranets Anonymous\u201d. These two members, who shall remain anonymous, provided in-depth tours of their intranets highlighting not only what was working well, but areas they felt the could be improved upon. Several IBF members were quick to respond with \u201cwhat they were doing at their company\u201d and suggestions for potential changes. IBF representatives documented feedback and provided their own insights based on benchmarking over 400 intranets in the last 9 years.<\/p>\n<h4><span style=\"color: #33cccc;\"><strong> Sample Takeaway Messages<\/strong><\/span><\/h4>\n<ul>\n<li>Intranet Managers seeing high percentage of executives using <a title=\"iPad\" href=\"http:\/\/www.apple.com\/ipad\/\" target=\"_blank\">iPads<\/a> and wanting to be able to access their intranets from them.<\/li>\n<li>Intranets Managers spend about half of their working hours educating internal constituencies.<\/li>\n<li>Intranet usability research shows several employees consider their intranet &#8220;cluttered&#8221; and would prefer reducing the number of pages.<\/li>\n<li>Employees are starting to view finding, connecting, and consulting with Subject Matter Experts as a core function of their intranet.<\/li>\n<li>Critical to intranet personalization is creating relevant segmentation for proper targeting. The key to this is directory management.<\/li>\n<li>A typical week in the life of a knowledge worker (according to <a title=\"IDC\" href=\"http:\/\/www.idc.com\/\" target=\"_blank\">IDC<\/a>) includes: 13 hours in email, 9 hours searching for information, 8 hours analyzing information, 6.5 hours communicating and collaborating, 6 hours creating content and 2.5 hours publishing information.<\/li>\n<\/ul>\n<p>The rest of the afternoon and much of the next day followed a similar format &#8211; spirited discussions and information sharing driven by live looks at what companies were doing behind their firewalls. I am continually surprised by the level of candor of the participants at these meetings. This time, I was also caught off guard by what quickly became the topic of the day, \u201cGetting corporate compliance organizations to approve the use of enterprise social media.\u201d In the words of one member, the proliferation of grass roots enterprise social \u201cexperiments\u201d happening at the lower levels of organizations, combined with more frequent executive-level approvals for larger enterprise social implementations, has <a title=\"Corporate Compliance\" href=\"http:\/\/en.wikipedia.com\/wiki\/Regulatory_compliance\" target=\"_blank\">corporate compliance<\/a> organizations frantically trying to identify and guard against all potential risks. Several times throughout the two days, the room buzzed with questions of how to present related business objectives and benefits to compliance organizations as well as best practices to get their approval. Inspired by these discussions, I will cover this topic in a subsequent post.<\/p>\n<p>Until then, if you need to find me I will be synthesizing my notes and continuing to digest the many insights gained from bringing together benchmarking results, best practices, research and intranet practitioners for two days of confidential data driven enterprise collaboration discussion.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As an honorary director of the Intranet Benchmarking Forum, I am fortunate to be able to attend IBF\u2019s members-only meetings and am often asked, \u201cwhat actually happens at these meetings?\u201d Below is my post from their most recent meeting. In a word, these meetings are&#8230;<\/p>\n","protected":false},"author":1,"featured_media":19667,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[56,15],"tags":[344,405,404,351,354],"class_list":["post-412","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-enterprise-collaboration","category-events","tag-andy-jankowski","tag-collaboration","tag-communication","tag-enterprise-social","tag-social-intranet"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.3 (Yoast SEO v24.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Discussion About Enterprise Collaboration<\/title>\n<meta name=\"description\" content=\"As a director of the Intranet Benchmarking Forum, I am fortunate to be able to attend IBF\u2019s meetings and am often asked about enterprise collaboration\" \/>\n<meta name=\"robots\" content=\"index, follow, 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