{"id":21276,"date":"2017-06-07T14:21:21","date_gmt":"2017-06-07T14:21:21","guid":{"rendered":"https:\/\/enterprisestrategies.com\/?p=21276"},"modified":"2017-06-07T14:21:21","modified_gmt":"2017-06-07T14:21:21","slug":"benefits-of-business-chatbots","status":"publish","type":"post","link":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/","title":{"rendered":"5 benefits of business chatbots"},"content":{"rendered":"

\"chatbots\"<\/a>The conversation surrounding chatbots is growing, and the way this benefits a company\u2019s business model is better understood. Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience. Implementing a chatbot provides many benefits, and our partner <\/span>Tangowork<\/span><\/a> can help visualize your chatbot goals based on your company\u2019s wants and needs. With the popularity of chatbots business have found it useful when dealing with customer service, with some looking at how to make a bot<\/a> and set up for their business. <\/span><\/p>\n

Easy to use<\/h3>\n

Many chatbots are set up with Facebook Messenger or through SMS (a basic texting service), platforms that are familiar to nearly everyone in the workforce. Facebook Messenger has<\/span> 1.2 billion active users<\/span><\/a>, and the number of people with SMS activity tops that. These platforms are able to send out alerts with a few options for the receiver \u2013 to read more, to view a summary or to ask a question. The chatbot service provider can easily change these options depending on the company\u2019s needs. A chatbot\u2019s message is easy to understand and succinct. After each request you make, the bot replies with an answer and then asks another question like \u201cwhat\u2019s next?\u201d This gives the receiver the option to continue or not.<\/span>
\n<\/span><\/p>\n

Faster external communication<\/h3>\n

Two thirds of consumers<\/span><\/a> appreciate being able to handle a customer service issue without having to talk to a person according to a report by Aspect, a customer service solutions company. <\/span> <\/b>A chatbot saves your company time and resources if it needs to communicate with consumers in any way. For example, a bank may need to alert customers of an inconsistency or potential fraud with their account. Instead of just receiving the alert, and then having to call or visit a branch, a consumer can message a chatbot to resolve the issue. As another example, a utility company may have consumers experiencing power outages. Instead of responding to tweets or phone calls, a chatbot answers most questions and give consumers an estimated wait time. <\/span><\/p>\n

Better internal communication<\/h3>\n

Employees are familiar with chatbot software, even if they do not realize it. Chatbots Magazine reported that <\/span>more than three billion people<\/span><\/a> actively use different messaging apps. This is more than use email and any social media account. Messaging and chat services are intuitive and instantaneous. Employees appreciate being able to stay mobile even if they are usually at a desk. And if not, a chatbot is especially helpful to those that are constantly mobile because they can stay connected without a computer.<\/span><\/p>\n

Attract young talent<\/h3>\n

Millennials, the future of the workforce, appreciate a company that is tech savvy and considers what employees want and value. While this should not be the only reason to implement a chatbot, it is a major perk. Retale, a mobile advertising service provider, conducted a survey on consumers\u2019 reactions to chatbots. It found that <\/span>86 percent of millennials<\/span><\/a> thought that brands should use chatbots to promote deals, products and services. By considering what millennials like and want, a company shows they value all employees and are in tune with trends and what is to come.<\/span><\/p>\n

Be ahead of the curve \u2013 or at least with it<\/h3>\n

Major companies across industries, including Disney, CNN, Fandango and Fidelity, have already implemented chatbots for various functions. It\u2019s always better to be moving with these corporations than to be a step behind. The Royal Bank of Scotland (RBS), a financial services company, has<\/span> a chatbot named Luvo<\/span><\/a> that \u201c\u2026 helps staff answer business customer queries quickly and easily.\u201d This is just one example of a business using a chatbot to its benefit, and it\u2019s not a difficult model to follow.<\/span><\/p>\n

Request a chatbot demo<\/span><\/a> to understand the power of this tool explained simply. You can see the step-by-step process to build a chatbot, all functionality that is included and specific examples of other companies using chatbots.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The conversation surrounding chatbots is growing, and the way this benefits a company\u2019s business model is better understood. Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience. Implementing a chatbot provides many benefits, and our…<\/p>\n","protected":false},"author":1,"featured_media":21282,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[356,346,82,56,86,59],"tags":[493,476,405,404,494,380,477],"class_list":["post-21276","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management","category-communication","category-employee-engagement","category-enterprise-collaboration","category-internal-communication","category-social-business","tag-chatbot","tag-chatbots","tag-collaboration","tag-communication","tag-internal-comms","tag-internal-communication","tag-tangowork"],"yoast_head":"\n5 benefits of business chatbots - Enterprise Strategies<\/title>\n<meta name=\"description\" content=\"Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 benefits of business chatbots\" \/>\n<meta property=\"og:description\" content=\"Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/\" \/>\n<meta property=\"og:site_name\" content=\"Enterprise Strategies\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EnterpriseStrategies\" \/>\n<meta property=\"article:published_time\" content=\"2017-06-07T14:21:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-05-at-10.53.53-AM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"306\" \/>\n\t<meta property=\"og:image:height\" content=\"277\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Andy Jankowski\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AndyJankowski\" \/>\n<meta name=\"twitter:site\" content=\"@workingevolved\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andy Jankowski\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/\",\"url\":\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/\",\"name\":\"5 benefits of business chatbots - Enterprise Strategies\",\"isPartOf\":{\"@id\":\"https:\/\/enterprisestrategies.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-05-at-10.53.53-AM.png\",\"datePublished\":\"2017-06-07T14:21:21+00:00\",\"dateModified\":\"2017-06-07T14:21:21+00:00\",\"author\":{\"@id\":\"https:\/\/enterprisestrategies.com\/#\/schema\/person\/5cc50b0a461fb29e9839942d29fc0268\"},\"description\":\"Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience.\",\"breadcrumb\":{\"@id\":\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#primaryimage\",\"url\":\"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-05-at-10.53.53-AM.png\",\"contentUrl\":\"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-05-at-10.53.53-AM.png\",\"width\":306,\"height\":277,\"caption\":\"chatbots\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/enterprisestrategies.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 benefits of business chatbots\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enterprisestrategies.com\/#website\",\"url\":\"https:\/\/enterprisestrategies.com\/\",\"name\":\"Enterprise Strategies\",\"description\":\"Delivering the Future of Work\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enterprisestrategies.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enterprisestrategies.com\/#\/schema\/person\/5cc50b0a461fb29e9839942d29fc0268\",\"name\":\"Andy Jankowski\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/enterprisestrategies.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/978ad146c4e273d94fd290e33faf0c95?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/978ad146c4e273d94fd290e33faf0c95?s=96&d=mm&r=g\",\"caption\":\"Andy Jankowski\"},\"description\":\"Why read this blog? Never before has it been as important to provide employees an optimal digital work environment. And never before has it been so confusing to do so. As a Chief Human Resource Officer you want to provide inviting, efficient and fulfilling employee experiences. As a Chief Technology Officer you want technology that is extensible and provides flexibility for business changes. As a Chief Communication Officer you need channels that break through digital noise and enable effective and efficient bi-directional communication with employees. As Chief Financial Officer you want a comprehensive solution and commercial model that comes at a low financial impact and ultimately pays for itself. And as employees we want to be able to do our jobs in a frictionless, effective manner with tools that have the same style and ease of use that we have become accustomed to in our personal lives. The good news is that enterprise technologies, social constructs and many work cultures have evolved to the point where all of this is possible. The challenge is evaluating the seemingly endless technology and process options to make this a reality for any one company. This blog is my attempt to share what I have learned working with Global 2000 companies over the last 26 years to solve various instantiations of these same challenges. I do not have all of the answers, and I fully suspect that through the process of researching, talking to others and writing, I will likely learn as much as anyone who reads these posts. At the very least, by the time I retire, maybe I will have documented enough knowledge and insight to have helped someone, somewhere.\",\"sameAs\":[\"andyjankowski\",\"https:\/\/x.com\/AndyJankowski\"],\"url\":\"https:\/\/enterprisestrategies.com\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 benefits of business chatbots - Enterprise Strategies","description":"Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/","og_locale":"en_US","og_type":"article","og_title":"5 benefits of business chatbots","og_description":"Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience.","og_url":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/","og_site_name":"Enterprise Strategies","article_publisher":"https:\/\/www.facebook.com\/EnterpriseStrategies","article_published_time":"2017-06-07T14:21:21+00:00","og_image":[{"width":306,"height":277,"url":"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-05-at-10.53.53-AM.png","type":"image\/png"}],"author":"Andy Jankowski","twitter_card":"summary_large_image","twitter_creator":"@AndyJankowski","twitter_site":"@workingevolved","twitter_misc":{"Written by":"Andy Jankowski","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/","url":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/","name":"5 benefits of business chatbots - Enterprise Strategies","isPartOf":{"@id":"https:\/\/enterprisestrategies.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#primaryimage"},"image":{"@id":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#primaryimage"},"thumbnailUrl":"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-05-at-10.53.53-AM.png","datePublished":"2017-06-07T14:21:21+00:00","dateModified":"2017-06-07T14:21:21+00:00","author":{"@id":"https:\/\/enterprisestrategies.com\/#\/schema\/person\/5cc50b0a461fb29e9839942d29fc0268"},"description":"Chatbots can fulfill many requirements and help your business align with what both employees and consumers want to experience.","breadcrumb":{"@id":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#primaryimage","url":"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-05-at-10.53.53-AM.png","contentUrl":"https:\/\/enterprisestrategies.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-05-at-10.53.53-AM.png","width":306,"height":277,"caption":"chatbots"},{"@type":"BreadcrumbList","@id":"https:\/\/enterprisestrategies.com\/2017\/06\/07\/benefits-of-business-chatbots\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/enterprisestrategies.com\/"},{"@type":"ListItem","position":2,"name":"5 benefits of business chatbots"}]},{"@type":"WebSite","@id":"https:\/\/enterprisestrategies.com\/#website","url":"https:\/\/enterprisestrategies.com\/","name":"Enterprise Strategies","description":"Delivering the Future of Work","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enterprisestrategies.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/enterprisestrategies.com\/#\/schema\/person\/5cc50b0a461fb29e9839942d29fc0268","name":"Andy Jankowski","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/enterprisestrategies.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/978ad146c4e273d94fd290e33faf0c95?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/978ad146c4e273d94fd290e33faf0c95?s=96&d=mm&r=g","caption":"Andy Jankowski"},"description":"Why read this blog? Never before has it been as important to provide employees an optimal digital work environment. And never before has it been so confusing to do so. As a Chief Human Resource Officer you want to provide inviting, efficient and fulfilling employee experiences. As a Chief Technology Officer you want technology that is extensible and provides flexibility for business changes. As a Chief Communication Officer you need channels that break through digital noise and enable effective and efficient bi-directional communication with employees. As Chief Financial Officer you want a comprehensive solution and commercial model that comes at a low financial impact and ultimately pays for itself. And as employees we want to be able to do our jobs in a frictionless, effective manner with tools that have the same style and ease of use that we have become accustomed to in our personal lives. The good news is that enterprise technologies, social constructs and many work cultures have evolved to the point where all of this is possible. The challenge is evaluating the seemingly endless technology and process options to make this a reality for any one company. This blog is my attempt to share what I have learned working with Global 2000 companies over the last 26 years to solve various instantiations of these same challenges. I do not have all of the answers, and I fully suspect that through the process of researching, talking to others and writing, I will likely learn as much as anyone who reads these posts. At the very least, by the time I retire, maybe I will have documented enough knowledge and insight to have helped someone, somewhere.","sameAs":["andyjankowski","https:\/\/x.com\/AndyJankowski"],"url":"https:\/\/enterprisestrategies.com\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/posts\/21276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/comments?post=21276"}],"version-history":[{"count":6,"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/posts\/21276\/revisions"}],"predecessor-version":[{"id":21284,"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/posts\/21276\/revisions\/21284"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/media\/21282"}],"wp:attachment":[{"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/media?parent=21276"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/categories?post=21276"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enterprisestrategies.com\/wp-json\/wp\/v2\/tags?post=21276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}