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Last week I was working with a customer, planning for their 2016 community management education and awareness program.  One thing that struck me was her reference to wanting to teach her community managers "how to fish".  I loved this analogy. Where this was coming from was that...

This post originally appears on Allison Maguire's LinkedIn. Have you ever written an email that was received by someone in a way you did not intend? I'd wager that scenario only had to play out a couple of times before you modified your behavior, reading and re-reading...