To keep the frantic pace of social business, employees already juggle all types of communication – e-mails, text messages, online chats, and phone calls, not to mention face-to-face meetings. Why would companies want to add video, yet another form of communication, to the mix? It’s quite simple. Video offers a...
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Clout used to be a vague term that referred to someone’s influence in general. You could have a lot of clout in certain circles, some clout in general or no clout at all. It was fuzzy and that was fine. That was before Klout. Now — whether you spell it...
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Over the last couple of posts, I’ve tried to convince you that social norms can be an effective tool for your organization. Why? They create an environment where behavior becomes self-policing and “normal” behavior is reinforced from within. Furthermore, research and experience has shown us that social norming can create...
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Enterprise social media engages employees. I’ve mentioned that a time or two on this blog. But it also has the power to recognize and encourage those particularly special employees I call “emergent leaders.” Never heard of ‘em. What are emergent leaders? This term is not yet a common one, so...
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In my last post, we took a little journey through the world of social norms. Unfortunately, like most of my journeys, it involved me doing something embarrassing. So let us now continue by looking at the power of social norms to create the kind of behavior your organization wants. Human...
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If you doubt the value of employee engagement, it’s not hard to become a believer. On Elizabeth Lupfer’s blog, The Social Workplace, a roundup of data on employee engagement includes such nuggets as: The lost productivity of actively disengaged employees costs the US economy $370 BILLION annually. (Gallup) 70% of...
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