An Expert Look at Enterprise Collaboration (1 in a series)

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A look at Enterprise CollaborationNext Tuesday, May 17th, I will be co-hosting the Los Angeles segment of IBF24, a 24-hour global online conference for lovers of all things enterprise collaboration. The event rolls virtually around the world, starting in London, and then moving to broadcast centers in New York, Los Angeles, Melbourne, Venlo, and finally circling back to London for its conclusion.

During the Los Angeles segment, Roie Edery, Director of Technology at IPC The Hospitalist Company (also co-founder of CelebrityWineReview.TV) and yours truly will join forces with Mark Ragan, CEO of Ragan Communications, Chris McGrath, Co-Creator of ThoughtFarmer, Carlos Dominguez, Senior Vice President at Cisco, and Laurel Castiglione, Senior Manager of Intranet Strategy at Pacific Gas & Electric to curate and investigate the enterprise collaboration spaces and practices of AT&T, Abbott Laboratories, Google and the All Partners Access Network (APAN), (a platform to allow collaboration between the United States Department of Defense and foreign countries, organizations and agencies).

Featured during this segment:

  • Brian Solis, renowned new media thought leader, author and principal at Altimeter Group will share some of the insights from his new, revised, Engage!, a book “regarded as the industry reference guide for businesses to build and measure success in the social web” as well as his thoughts on the future of enterprise collaboration.
  • Adam Pisoni, CTO and Co-founder of Yammer, will join us immediately following a Yammer press event to further explain his company’s vision and product news and how it will continue to strengthen Yammer’s integration into the enterprise system landscape.
  • Ross Dawson, globally recognized as a leading futurist, entrepreneur, keynote speakerstrategy advisor, and bestselling author, will talk about the future of enterprise collaboration in the workplace and the types of changes we are likely to see in the years to come.
  • Gary Swart, CEO of oDesk, the world’s fastest growing global employment platform, will give us a live tour of oDesk’s marketplace and online team room and also share his insights into a future of work.
  • Megan Berry, Marketing Manager at Klout, will demonstrate how Klout calculates its scores and how Klout’s influence rating system is being used by businesses worldwide.
  • Scott Drake and Stacy Eisner from CNBC will unveil a new offering that brings real-time data from the NYSE and NASDAQ and breaking business news headlines to the enterprise.
  • Sriram Chakravarthy, Director of Product Startegy and Development at Tibco, will demonstrate how Tibbr “the first social computing tool specifically built for the workplace that allows the right information to find you” is being used in different organizations, including Tibco itself.

Over the coming days, I will post transcripts, analysis and additional detailed commentary. Join the conversation by posting comments and questions. Together we can continue the discussion, stay engaged with these experts, and further our investigation of enterprise collaboration.


  • http://www.stopthinksocial.com David Christopher

    wow 24 hours non stop – sounds like a great event. Could you ask a couple of questions on my behalf:

    @briansolis the use of social technologies inside the enterprise is fast becoming common practice to improve collaboration at the grass roots level, but adoption at board level is generally slow. Have you experienced push back for a top-down approach and what did you do to overcome this?

    @briansolis We know that social media in the enterprise is really about people (we use the POST methodology at Oracle from Forresters – People, Objectives, Strategy, Tools). How much of a cultural change do you see this in how we used to engage with customers, partners and each other and how would you approach this change in culture?

    @meganberry I recently used Klout and really liked the idea of it (though a little disappointed with my Klout score). Now that more and more companies are beginning to adopt “the social way of working” amongst employees through the use of their own twitter like tools, will there be future releases that can be implemented inside the enterprise?

    @rossdawson At Oracle we have implemented weekly crowdsourcing events called Social Chat using a twitter style interface where we use the collective intelligence of the employees to solve key business issues and challenges. Do you agree that in time this type of enterprise practice will become common place?

  • http://ephraimjf.com EphraimJF

    Wow. This write up makes IBF 24 look like the enterprise social media event of the year!

    I’d love it if you could throw in a couple of my burning questions Andy!

    @BrianSolis: You have your own app (for Apple & Android!). Living in a world so fully permeated by social media, how do you stay connected to real people, to the natural world and to moments of presence?

    @RossDawson: Do you see any characteristics of human behavior that remain changeless and will influence collaboration no matter what technology people are using?

    @AdamPisoni: How do you see the relationship between conversation streams and repositories of information? Streams are the new email/IM/forums and many companies seem to be implementing mciroblogging tools. But don’t we still need repositories of material to reference (preferably well organized)?

  • Andy Jankowski

    David and Ephraim,
    Thanks for your input! These are great questions. I will be sure to ask them during the show. I’ll also reach out to @BrianSolis @RossDawson @AdamPisoni and @MeganBerry this weekend to see if they have time to comment inline prior to the event.

  • http://www.briansolis.com Brian Solis

    @David Christopher Interesting question…POST is one approach to it. Culture is at the root of all of this and I wonder just how much businesses are using POST or similar approaches to truly understand how PEOPLE are truly engaging with one another, how they’re influenced, where they engage, etc. People are now the 5th P of marketing and it should not only demonstrate how customer culture is changing, but instead how a business culture must change to adapt to that of their customers.

    @EphraimJF Honestly, engagement around my personal brand is becoming increasingly difficult. I engage on mobile, FB, twitter, LinkedIn, blog comments, etc. and it’s difficult. I don’t employ a community team to do this on my behalf. But, I’m sometimes told that I could engage more…but there’s a balance between creation and engagement.

  • http://www.rossdawsonblog.com Ross Dawson

    I’m on the run as flying to Beijing in the morning but some quick responses:

    David – absolutely organizations will use crowdsourcing-style approaches to tap the talent, energy, and ideas of their staff. It sounds like what you are doing is a great start. I expect over time that we will develop richer and more structures ways to tap that collective intelligence. It’s up to us to invent them!

    Ephraim – that’s a big question! :-) in short, absolutely yes. However rather than saying we know what those fundamental human characteristics are, I think rather that we are discovering what they are. What I call our ‘latent humanity’ is coming out now we have unprecedented channels of communication. And my view is that our desire to share and create value for others will trump some of our less desirable human characteristics.

  • https://www.yammer.com Adam Pisoni

    @ephraimjf We’ve been giving a lot of thought to this. Yammer, as the social layer, does not replace companies systems of record. Yammer merely provides the “people,” or social layer on top of them. Many systems of record have their own “streams” which tend to be timelines of changes to records themselves. This information may be valuable, but tends to be too voluminous on it’s own since computers can generate far more content than most humans can consume. Yammer makes a distinction between messages written by users vs “activity stories,” which are computer generated stories about things that happened such as actions taken by users or changes to records. Those who have studied this have found that there tends to be a small number of people who have the time and inclination to monitor these computer generated “activity” feeds. Yammer has optimized each user’s primary feed, or ‘My Feed’, for mostly user generated messages. Our vision is that a small subset of computer generated activity stories will end up in each user’s My Feed either because our systems have deemed them highly relevant, or another user has commented on the story. In this way we can keep the quantity of activity stories to a manageable level while simultaneously ensuring these stories are highly relevant.

  • Pingback: Social Business reading list [July 2011] | Collaborazione & Social Media – il blog di Alberto Beccaris

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